Effective date: 9 October 2026. This policy describes how Industry Link IT handles personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
1. Scope and responsible party
Industry Link IT is the responsible party for personal information collected through this website and directly through our business interactions, unless a contract states that we process information on a customer’s behalf.
2. Information we collect
- Contact and identity details such as your name, email address, telephone number and organisation.
- Enquiry details, service requirements and communications you send to us.
- Customer, supplier and billing information required to manage a relationship.
- Technical information such as IP address, browser details, server logs and security events where collected by our hosting environment.
- Information processed while delivering contracted IT services, subject to the relevant customer agreement.
3. Why we process information
We process personal information to respond to enquiries, prepare quotations, deliver and support services, administer accounts, secure our systems, meet legal duties and maintain business records. Processing is limited to a lawful and defined purpose.
4. Sharing and operators
Information may be shared with authorised staff, professional advisers, hosting providers, cloud platforms, connectivity providers or other operators where necessary for a stated purpose. We require appropriate confidentiality and security measures and do not sell personal information.
5. Cross-border processing
Cloud and technology providers may process information outside South Africa. Where this occurs, we will take reasonable steps to ensure the transfer is permitted under POPIA and protected by an appropriate legal or contractual safeguard.
6. Retention
We retain personal information only for as long as required for its purpose, an agreed service, dispute management or a legal record-keeping duty. Information is then securely deleted, destroyed or de-identified where reasonably practicable.
7. Security
We use reasonable organisational and technical safeguards to protect information against loss, unlawful access, interference, alteration, destruction or disclosure. If a security compromise affects personal information, we will follow applicable assessment and notification duties.
8. Your rights
Subject to POPIA and other applicable law, you may ask whether we hold your personal information, request access or correction, object to certain processing, withdraw consent where consent is the basis, or request deletion where lawful. We may need to verify your identity.
9. Cookies and external links
This website may use essential technical storage required for security or operation. If optional analytics or marketing technologies are introduced, this policy and the relevant consent controls should be updated before activation. External websites have their own privacy practices.
10. Contact and complaints
Submit a privacy request through our contact form, call +27 12 883 7246, or write to our published business address. You may also lodge a complaint with the Information Regulator South Africa.
11. Updates
We may update this policy when our services, technology or legal duties change. The latest version and update date will appear on this page.
